Please note that any online orders placed during the bank holiday period (2^nd – 5^th April 2010) will be processed on the 6^th April 2010 due to office closure.

Free delivery offer
Applies to individual orders totalling £25 or more (excluding delivery charge) to UK Standard Mainland addresses which would normally incur a £2.95 delivery charge. Offer is not applicable for product purchases where a special delivery charge applies. St. Tropez reserves the right to end this offer at its discretion.

Delivery
Please allow up to 7 working days UK mainland, islands, Scottish Highlands and Northern Ireland.

Overseas order will be sent by Royal Mail International and can take up to 10 working days.

We are sorry to advise that we are unable to process orders to a P.O Box address.

All orders are processed and delivered on working days only (Monday – Friday, excluding bank holidays).

All orders require a signature upon delivery. If you are not there to sign for your order, Royal Mail will leave a card for you to call to make alternative arrangements or collect. If you do wish us to place a request that goods are left in a safe place on your property in your absence, please note St. Tropez cannot be held responsible for any loss or damage to these goods.

15 day returns guarantee – returns & refunds
At St. Tropez we want all of our customers to be completely satisfied every time you shop with us. However we know and understand there may be occasions where you want to return items.  That’s why we offer a 15 day returns guarantee, so if for any reason you are unhappy with your purchase, you can return it, unopened, in its original condition, within 15 days of the date you received it and receive a refund for the product or goods purchased.  The refund does not include the delivery charges of sending the goods to you, or return postal costs unless there has been an error on our part or the item is damaged or defective - please see Damaged or Defective Item Or Errors On Our Part – Returns & Refunds.  Please return items securely packaged with a copy of your invoice or enclosing to the following address:

Returns Department
St. Tropez UK
Unit 4C Tissington Close
Chilwell
Nottingham
NG9 6QG

For your protection we would recommend you use a recorded delivery service to insure the goods during return postage.

7 day cooling off period – returns & refunds
Under the Distance Selling Regulations, customers within the European Union also have the right to withdraw from the purchase of an item within 7 working days of the day after the item is delivered.  Therefore if you feel for any reason that you no longer wish to keep the item, you can return it, in its original condition within 7 working days after the date the item is delivered, we will refund the cost of the item and the cost of sending the item to you, but will not refund your costs in sending the item back to us, unless there has been an error on our part or the item is damaged or faulty – please see Damaged or Defective Item Or Errors On Our Part – Returns & Refunds.  Please return items securely packaged with a copy of your invoice to the following address:

Returns Department
St. Tropez UK
Unit 4C Tissington Close
Chilwell
Nottingham
NG9 6QG

For your protection we would recommend you use a recorded delivery service to insure the goods during return postage. 

Damaged or defective items and errors on our part – returns & refunds
Whilst we do our best to ensure all items are dispatched correctly and in perfect condition, on rare occasions we may get it wrong or items may be damaged in transit or perhaps are defective.  Because these items are damaged or defective or we have made an error, we will refund in full; the item, the delivery charges levied by us when taking your order and your return postage costs.

Please note that you are responsible for the cost of return postage, except where the item we sent you was damaged or defective on receipt or there was an error on our part.  If you are unable to download our returns form you can request an email or fax copy by clicking here and providing your fax number or email address.